Return Policy

Last updated:

1. Overview

At Squezlaxdhakur, we want you to be satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased through our website https://squezlaxdhakur.ddd. This policy is in accordance with the Danish Consumer Contracts Act (Forbrugeraftaleloven) and EU consumer protection regulations.

2. Right of Withdrawal

In accordance with EU Directive 2011/83/EU and Danish law, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), physically receives the product.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., an email) before the withdrawal period expires.

3. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within the 14-day withdrawal period.
  • The product must be unopened, unused, and in its original packaging.
  • The product must be in the same condition as when you received it.
  • Proof of purchase (order confirmation or receipt) must be provided.

3.1 Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned:

  • Products that have been opened, unsealed, or partially consumed.
  • Products that have been damaged due to misuse or improper storage by the customer.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  • Step 1: Contact us via email at managers@squezlaxdhakur.world within the 14-day withdrawal period. Include your order number and the reason for the return (optional).
  • Step 2: We will confirm your return request and provide you with return instructions, including the return address.
  • Step 3: Pack the product securely in its original packaging and ship it to the provided address.
  • Step 4: Send us the tracking number for the return shipment.

5. Return Shipping Costs

Unless the product is defective or the return is due to an error on our part, the cost of return shipping is the responsibility of the customer.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot be responsible for items lost during return transit.

6. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund:

  • Approved refunds: If the return is approved, a refund will be processed to your original payment method within 14 days of receiving the returned product.
  • Refund amount: The refund will include the full product price and original shipping costs (if applicable). Return shipping costs paid by you are not refundable unless the return is due to a defective product or our error.
  • Processing time: Please note that your bank or payment provider may take additional time to process the refund and reflect it in your account.

7. Defective or Incorrect Products

If you receive a product that is defective, damaged during shipping, or different from what you ordered:

  • Contact us at managers@squezlaxdhakur.world as soon as possible, ideally within 48 hours of receiving the product.
  • Provide photographs of the defective or incorrect product and its packaging.
  • We will arrange for a replacement or full refund, including return shipping costs, at no additional cost to you.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or credit card statement again.
  • Contact your bank or payment provider, as processing times may vary.
  • If you have completed these steps and still have not received your refund, contact us at managers@squezlaxdhakur.world.

9. Exchanges

We currently do not offer direct product exchanges. If you wish to exchange a product, please return the original product following this Return Policy and place a new order on our website.

10. Consumer Rights

This Return Policy does not affect your statutory consumer rights under Danish law and EU consumer protection regulations. If you are a consumer in the EU, you are entitled to the protections provided by the mandatory provisions of the law of your country of residence.

For disputes that cannot be resolved directly, EU consumers may use the European Commission's Online Dispute Resolution (ODR) platform.

11. Changes to This Return Policy

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting on this page. The "Last updated" date at the top of this page indicates when the policy was last revised.

12. Contact Us

If you have any questions about this Return Policy, please contact us:

Squezlaxdhakur
Vesterbrogade 68, 1620 København V, Denmark
Email: managers@squezlaxdhakur.world